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Privacy Policy

Last updated September 16, 2026

This policy explains what Phone Harness Inc. collects when you use phone-harness.com and Phone Harness Cloud, and what happens to it.

What we collect

  • Account: your name and email from sign-in, and the API keys you create (stored only as hashes).
  • Billing: your credit balance, top-ups and per-minute charges. Card details go directly to Stripe; we never see them.
  • Sessions: when each phone started and ended, its duration and cost, and technical logs needed to run the service. We do not record the phone's screen or store what you do on it.
  • Website: anonymous usage analytics and session replays on the marketing pages, only with your consent (see Cookies below), and anything you submitted on the former waitlist form.

Data on the phones

Everything on a rented phone, including apps, logins and files, is deleted when the session ends. We do not inspect it while the session runs except as needed to keep the service working or to investigate abuse.

Who processes it

Clerk (sign-in), Stripe (payments), Amazon Web Services (hosting in the United States), Vercel (the website and dashboard), PostHog (marketing analytics) and Loops (email to people who asked to hear from us). Each receives only what its role needs.

Cookies

The marketing pages set no optional cookie until you choose in the banner. Your choice is stored in your browser for six months, and “Cookie settings” in the footer reopens the banner at any time; withdrawing consent also deletes the analytics cookies. Browsers that send the Global Privacy Control signal are treated as having refused; that signal overrides the banner, so turn it off in the browser to opt in.

  • Essential: Clerk sets sign-in cookies (for example __client_uat and __session) only when you sign in to the dashboard. They keep you signed in and cannot be switched off; the marketing pages read only whether a session exists.
  • Analytics (optional): PostHog stores an anonymous identifier in a ph_…_posthog cookie for up to a year to count page views and clicks. Vercel Analytics is cookieless.
  • Session replay (optional): PostHog records how the marketing pages are browsed, with everything you type masked. It uses the same cookie and needs Analytics.

Retention and your rights

Account and billing records are kept while your account exists and as long as tax and payment rules require. You can ask us to export or delete your account data at support@phone-harness.com; we will do so unless a legal obligation requires keeping a record.

Changes

We will post changes to this policy here with a new date. Material changes are also announced by email to account holders.